**LANDLORD SUPPORT CENTER**

The Landlord Support Center serves as your central point of contact for all Lease Administration, Property Management, and Legal inquiries, providing a more streamlined and efficient approach to addressing questions and resolving issues.

We update this page regularly with policy changes, key forms, and escalation paths, so bookmark it for easy access. If your question isn’t covered, the contacts and resources listed here will point you to the right team for personalized support.

## **Lease Administration:**

_All inquiries must be sent to_ [_leaseadmin@chipotle.com_](mailto:leaseadmin@chipotle.com) _and must include the unique 4-digit Chipotle store number. If the store number is unknown, please provide the address of the location. All requests for reimbursements must include an invoice and backup. Delays in processing will occur if both are not received._

**Lease Administration Responsibilities include**:

- Monthly statements and all billing/payment inquiries
- _Utility and all other reimbursement requests_
- _Escrow Adjustments_
- _[**Annual Reconciliations**](/content/landlord-faq/annual-reconciliation/index.html) (please click for submission requirements)_
- _[**Tenant Improvement Allowance**](/content/landlord-faq/tenant-improvement-allowance/index.html) (click here for more information)_
- _Real Estate Taxes (separately billed from CAM)_
- _Facilitation of all Stipulations of Terms of Leases_

## **Legal Department:**

All legal notices are to be sent per the Lease to

Chipotle Mexican Grill                                500 Neil Ave. Suite 400

Columbus, OH 43215

With a copy to:

Messner Reeves, LLP

1550 Wewatta Street, Suite 710 – Store #

Denver, CO 80202

Estoppel and SNDA requests

- Requests can be sent via email to [EstoppelSNDA@chipotle.com](mailto:EstoppelSNDA@chipotle.com) and must include the unique 4-digit Chipotle store number. If the store number is unknown, please provide the address of the location.
- For faster review, all requests must specify the following:
  - The purpose of the request (Is the LL refinancing or selling the property)?
  - Who is the estoppel to be addressed to (LL, purchaser, lender)?

Defaults

- Please send to [defaults@chipotle.com](mailto:defaults@chipotle.com) and include a breakdown of the outstanding items.

## **LICENSING:**

For all requests below please email [Licensing@chipotle.com](mailto:Licensing@chipotle.com) and include the unique 4-digit Chipotle store number. If the store number is unknown, please provide the address of the location.

- Permit questions
- Business and other operational license inquiries

## **Certificate of Insurance (COI):**

- All requests must be sent to [leaseadmin@chipotle.com](mailto:leaseadmin@chipotle.com) and must have the store number or address in the subject line or body of the email for easier processing.
- Please provide the Certificate Holder's name and address for faster processing.
- All annual renewals are sent by our 3rd party insurance partner once the policy is renewed.

## **Vendor Maintenance:**  **[(please click for submission requirements)](/content/landlord-faq/vendor-maintenance/index.html)**

- New Store vendor setups
- Ownership changes
- Remittance only updates
- ACH setup/changes
- 1099’s

## **Property Management:**  **[(please click for all requirements)](/content/landlord-faq/vendor-maintenance/index.html)**

- General Property Management Inquiries
- Property Inspections
- Maintenance Reporting Requests