Frequently Asked Questions

Application Approval

• I haven’t heard back on my application in 5-7 business days. What now?
  Drop us a note at fundraisers@chipotle.com and we’ll be happy to look into it.

TAX INFORMATION

• What’s a federal Tax ID number?
  A federal tax ID number (or TIN/EIN) is a nine-digit number assigned after an organization registers with the IRS. This number will always be nine digits (no letters or special characters) and is typically formatted like so: 12-3456789.

• I don’t have a federal tax ID number — what do I do?
  If your organization is registered with the IRS, it will have a federal tax ID number. If you cannot locate it, please speak with your administration, treasurer, finance person, or anyone in your organization that may have access to this information. You may ask the IRS to search for your EIN by calling the Business & Specialty Tax Line at (800) 829-4933.

• We’re a non-profit/501c(3)/tax-exempt organization; do we have a federal tax ID number?
  Yes! If your organization falls into these categories, it will have a federal tax ID number.

• My federal tax ID number has more or less than nine digits.
  If the number you are using has more or less than nine digits or includes letters, this is not your federal tax ID number.

• I keep receiving emails from you that my tax information doesn’t match. What gives?
  When verifying your tax information, the IRS tells us only that the name and federal tax ID provided aren’t a match in their system. Please verify this information with your organization before resubmitting.

• Our organization is part of a public school and doesn’t have a federal tax ID number.
  If you don’t have a federal tax ID, we can make the check payable to the district and school. Follow the prompts in the Fundraiser Approval Process to select your school district and specific school.

• I’m part of a student organization at a public college or university that doesn’t have its own tax information.
  In step 3 of the Fundraiser Approval Process, you can have the check made payable to your public college or university.

• Who can I call if my organization name and tax ID don’t match?
  You can ask the IRS to search for your EIN at (800) 829-4933.

• I submitted the wrong tax information! What do I do?
  To change your tax information, please email fundraisers@chipotle.com.

• I had a fundraiser last year; why can’t Chipotle use the tax information I submitted then?
  The IRS requires we verify fresh tax information for each organization.

PAYMENT AND CHECK INFORMATION

• Can I address the check to someone’s attention?
  We cannot write a check or envelope to anyone’s attention due to processing methods.

• How long does it take to receive my check after the fundraiser?
  We will send you an acknowledgment letter upon completion, and the check will be in the mail 30 days from that date.

• Can I include a memo line on my check?
  Yes, you can put necessary information in the memo line section of the required acknowledgment letter.

• How long are your checks valid once received?
  Our checks expire 180 days after they are issued.

• Where should I mail my check after the fundraiser?
  Mail it to a reliable address for easy access, considering holiday or summer closures.

• Can we pick up the check at the restaurant?
  It’s not possible to pick up your check from a local Chipotle restaurant.

• I want to have the check made out to me directly instead of an organization.
  We can only issue checks to organizations, not individuals.

FUNDRAISER DETAILS

• Can we promote at the restaurant?
  All promotion must be done ahead of time and not in-restaurant to avoid interference with regular guests.

• Can we have a table at the restaurant or share information about our cause?
  We cannot accommodate tables, donation jars, or decorations as we prioritize guest experience.

• What do people have to do for their purchase to count?
  Supporters must inform the cashier, show a flyer, or use an online ordering code during checkout for purchases to count.

• Can my online order be counted towards the fundraiser?
  Yes, but it must be placed for pickup with your fundraiser’s code during checkout.

• How much of the fundraiser proceeds will Chipotle donate?
  We give back 25% of proceeds, with a minimum of $150 in sales required.

• Does Chipotle have a minimum sales requirement to receive a check?
  Yes, a minimum of $150 in total sales is needed to qualify for a check.

• Do we need staff or team members from our organization to facilitate the fundraiser?
  While we don’t require staff, your supporters must inform cashiers of their participation.

• Help! I need to reschedule!
  If you haven't completed tax information, click the “Reschedule or Change Location” button; otherwise, email for assistance.

• Help! The flyers and promotional materials need updating!
  Just email us to request updates for your flyers.

• Can I place my order ahead of time?
  Orders must be placed on the day of the fundraising event.

• If I purchase a gift card during the fundraiser, can that count as a purchase?
  Unfortunately, gift card purchases do not count as an order during the fundraiser.

GENERAL

• This fundraiser is amazing. When can we do it again?
  Each organization is limited to one fundraiser every six months.

• We want to host a fundraiser at multiple locations. Can we do that?
  We limit participation to one restaurant to maximize results.

• Can we hold our fundraiser during lunch?
  Fundraisers are only hosted during slower evening hours (4-8 pm or 5-9 pm).

• Can we place our organization’s logo on the fundraiser flyers?
  No edits can be made to fundraiser flyers as they must adhere to branding requirements.

• Do you have a Spanish flyer option?
  A Spanish version of the flyer will be automatically generated for you.

• If we order Catering or Burritos by the Box, will it count towards our fundraiser?
  Yes, but you must place your order at least 24 hours in advance and notify the cashier during pickup.